Returns Policy
At Marie Jeanette Designs, we are committed to ensuring the satisfaction of our customers. Under Australian Consumer Law, you are entitled to a remedy (repair, replacement, or refund) if the item you purchased has a major problem, which includes:
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The product being faulty or damaged.
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The product not matching the description or sample.
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The product being unsafe or not fit for the purpose it was bought for.
Refunds, Repairs, or Replacements
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Major Problems: If your product has a major fault, you can choose between a repair, replacement, or a full refund.
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Minor Problems: If the issue is minor, we will offer a free repair or replacement.
Change of Mind
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Classic items can be returned or exchanged within 14 days of receipt, provided they are unworn, in original condition, and with packaging intact.
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Tracked return shipping is at the buyer’s expense unless the item is faulty.
How to Return Your Item
To request a return, please provide proof of purchase and contact us at
This policy is based on the ACCC’s guidance for consumer rights in Australia.