Returns Policy

At Marie Jeanette Designs, we are committed to ensuring the satisfaction of our customers. Under Australian Consumer Law, you are entitled to a remedy (repair, replacement, or refund) if the item you purchased has a major problem, which includes:

  • The product being faulty or damaged.

  • The product not matching the description or sample.

  • The product being unsafe or not fit for the purpose it was bought for.

Refunds, Repairs, or Replacements

  • Major Problems: If your product has a major fault, you can choose between a repair, replacement, or a full refund.

  • Minor Problems: If the issue is minor, we will offer a free repair or replacement.

Change of Mind

Please note, we do not offer refunds or exchanges for change of mind. However, if the product does not meet your consumer guarantees, we will provide the appropriate remedy as outlined by Australian Consumer Law.

How to Return Your Item

To request a return, please provide proof of purchase and contact us at

0415 304 427

This policy is based on the ACCC’s guidance for consumer rights in Australia.